Support

Shipping

Nymos is happy to offer free shipping in the USA and express shipping to all other countries. Orders are typically processed within 1 business day. You will receive a shipping confirmation email with tracking information once your order has been processed. Please remember that shipping times are estimates.

Please note, orders outside the United States are subject to duties at the discretion of the local customs authority, and must be paid directly by the customer. By placing an order, you consent to absolve Nymos from any responsibility for lost or missing packages.

Returns

Nymos offers hassle free returns. If you'd like to make a return, simply email support@nymos.co with your order number. For orders within the United States, we will send you a prepaid return label. For orders outside the continental USA, will send you instructions for processing the return shipment.

Returns must be initiated within 30 days of the order date and all items must be in brand new condition in their original packaging.

Product Care

Nymos uses fairmined 24k gold to fill and finish all pieces. Unlike regular gold plating, a thick layer of 24k gold is applied to a sterling silver base. This allows us to offer the best balance between quality and cost. We never use brass in our production, so you don't have to worry about discoloration of the skin. 24k gold provides the richest tone, and has an undeniably ancient and timeless quality.

With wear, your piece will acquire a beautiful, unique patina and we encourage you to embrace this natural aging process as part of the charm. As with all precious metal jewelry, exposure to water, oil, lotion, cream, sweat, etc. will expedite this process. To extend your product's lifetime, always remove prior to bathing, swimming, and exercising.

All pieces are handcrafted and natural variations are expected.

Guarantee

Nymos prides itself on exceptional customer service and an industry leading product guarantee. All of our products are covered by a limited lifetime guarantee against manufacturing defects in materials and workmanship for the lifetime of the product.

If your Nymos fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered.

In addition, should you become involuntarily separated from your Nymos, we may offer you a discount towards a replacement, at our discretion.

This guarantee does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

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